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Free shipping on orders over $599! Excluding HI & AK, and products requiring special shipping arrangements.

FAQ'S

What is the difference between WaiWela and Paloma tankless water heaters?

What is a tankless water heater?

How does a Paloma/WaiWela tankless water heater work?

Can a tankless water heater be installed in the same place as my old tank water heater?

What is the Energy Factor for tankless water heaters? Do they qualify for any tax credits?

Do tankless water heaters really have lower operation costs?

Why do tankless water heaters cost more than a tank water heater?

How do I appropriately size a tankless water heater suitable for my application?

What safety features are included with a tankless water heater?

Do tankless water heaters work well with hard water?

Can I install my Paloma/WaiWela by myself?

What is typically involved in a basic tankless installation?

Are there special venting requirements?

Do I need to upgrade my gas line? Does a tankless water heater use more gas?

If my tankless water heater operates on gas, why do I need electric power for it also?

Can I install my heater in a mobile/manufactured home? What about a boat or RV?

After installing a tankless water heater, can I expect to have instant hot water at all faucets and showers in my home?

My Paloma/WaiWela is a natural gas unit. I’d like to take my unit to my new house which uses LP gas. Can I convert the water heater from natural gas to LP gas?

Is it true that a tankless water heater will last upwards of 20 years?

What maintenance is suggested for my PH2-28RDVSN?

I’d like to install a Paloma/WaiWela to heat my pool and hot tub. Which unit would you recommend?

Do you provide a battery backup system for my Paloma/WaiWela?

I love my PH24MDN. How do I get service for my Paloma Legacy tankless water heater?

How do I get service for my Paloma/WaiWela?

Does Low Energy Systems offer customer support on their tankless water heaters?